What your luxury guests expect
A guest staying in a Parisian five-star hotel has precise expectations around mobility and concierge services. They want an airport transfer in a premium vehicle, with a welcome at their level, without managing the coordination themselves. They expect their hotel to be able to offer them a private tour of Paris, access to restaurants that show as fully booked, and daily services without a preliminary phone call.
To deliver this level of service consistently, a hotel requires either a dedicated in-house team (costly and complex to manage) or an external partner operating at the same quality level, whose services integrate into the hotel's offer transparently from the guest's perspective.
Services that complement your in-house concierge
The partnership with Écrin d'Aventures covers four main areas. Private chauffeur: CDG and Orly airport transfers, hourly standby hire, event transport. Available 24/7, confirmed within one hour. The private city tour: a Paris tour in a Mercedes V-Class, 2 to 2.5 hours, for 3 to 7 guests from the hotel.
The reservations concierge: access to Michelin-starred restaurants, sold-out shows and private events. And daily services: personal shopping, deliveries, artisan coordination, corporate gifts. Each of these services can be offered by your concierge desk as a direct extension of the hotel's offering.
The partnership model
The partnership operates on the basis of a dedicated point of contact for each partner hotel. Your front desk concierge contacts this person directly by phone or WhatsApp for any guest request. We respond within one hour for standard requests and immediately for urgent needs.
Invoicing can be structured directly to the guest (with commission returned to the hotel) or to the hotel (with pass-through billing on the final stay invoice). These terms are defined contractually according to each establishment's policy.
Confidentiality and the hotel's name
For hotels that wish services to operate under their own brand (with no mention of the provider), our teams can work in white-label mode. The chauffeur introduces themselves as the hotel's transport service; communications align with the establishment's visual identity and protocol.
This arrangement is standard for palace hotels and boutique properties that want to maintain a seamless, uninterrupted brand experience for the guest.
Proposing a partnership
Our team receives partnership enquiries from hotels, event agencies, family offices and luxury travel agencies. Initial enquiries are made via our partners page or directly by email. A discovery conversation is arranged within 48 hours to present the terms and answer operational questions.
The indicators of a successful partnership
An outsourced concierge partnership is measured by three primary indicators. Guest satisfaction rate on outsourced services: our hotel partners have access to a dashboard of requests handled with their satisfaction feedback. Average response time: we commit contractually to a maximum response time for each type of request (15 minutes for transport, 24 hours for restaurant reservations, 48 hours for bespoke travel requests). Success rate on complex requests: our track record with partners shows a satisfaction rate above 94% on requests for tables reputed to be impossible to obtain.
These indicators are shared monthly with partners in a summary report. They allow the most frequent request types to be identified, peak periods to be flagged and service improvement opportunities to be acted upon. For hotels that integrate these services into their tariff offering, this visibility is useful for commercial management and front-of-house team training.
The minimum partnership term is 6 months, with annual tacit renewal. A 60-day trial period is offered to new partners to assess responsiveness and quality before formalising the engagement.
Training for front-of-house teams
For the partnership to be transparent from the guest's perspective, front-of-house teams need to know the available services, lead times, indicative rates and request procedures. Our team offers a 2-hour training session for concierges and front desk managers at partner hotels, either in person or by video call.
This training covers: the service catalogue with indicative rates, the request protocol (how to transmit a guest request effectively), practical scenarios (how to respond to a guest who wants a Rolls-Royce for their wedding in 15 days), and direct contact numbers for each type of urgent request. Reference cards are left at the concierge desk for new team members and relief staff. Contact us via our partners page to arrange this training in your establishment.